Frequently asked questions

We ship from the Netherlands to all 27 EU countries and do not ship outside the EU. Shipping costs 9,50 euros within the Netherlands and 14,50 euros to other EU countries, and is free on orders of 120 euros or more. The exact charge is shown at checkout. Delivery timing depends on the destination and the delivery service.

Contact us with your order reference. We will check the shipment status and, where tracking is available, raise an enquiry with the delivery provider. We will explain the available next step once the shipment has been reviewed.

Cold-chain delivery, where offered for a specific product, is available only within the EU. Availability is shown before ordering. It is not currently offered for US destinations.

Compare the active ingredient, strength, format, age guidance and warnings shown on the product page and current pack. If you take other medicines, have a health condition, are pregnant or are unsure what is suitable, ask a pharmacist or another qualified healthcare professional.

Our everyday health range covers pain relief, vitamins and supplements, cold and allergy care, first aid, family health and personal care. Availability can vary by destination and local rules.

Return eligibility depends on the product, condition and applicable consumer rules. For safety and hygiene reasons, opened medicines, supplements and sealed personal care products may not be returnable. Contact us before sending anything back so we can review the item and your order.

No. Product information helps you compare items but does not replace the pack label or advice from a qualified healthcare professional. Seek urgent medical help when symptoms are severe or you are concerned about immediate harm.

Not always. Product availability can depend on destination, age restrictions and local rules. We may limit or cancel an item when it cannot legally or safely be supplied to the selected destination.

Checkout offers direct bank transfer and Bitcoin. For a bank transfer, our bank details are shown on your order page and in your confirmation email right after you place the order. For Bitcoin, use the payment button on your order page to open a secure hosted checkout, which shows the amount to pay.

Bitcoin is the only cryptocurrency accepted. You can pay on-chain or over the Lightning Network on the hosted payment page. Always check the amount shown there before sending funds.

Quote your order number as the payment reference where you can. If you did not, contact us with your order number and the transfer details, including the amount and date. Confirmation may take longer when the reference is missing.

Timing depends on the banks and countries involved. Your order shows Awaiting payment until our team has received the transfer and marked the order as paid.

No. You can continue as a guest or sign in to save your details and view available order records and invoices in one place.

Signed-in customers can open an order from the Orders section and view or download its available invoice. Guest customers should keep the order confirmation sent after checkout.